Shipping Policy

Shipping Policy

Last updated: August 28, 2026

AmpLeaf Goods (ampleaf.shop) is an independent third-party retailer of chargers and power banks from Baseus, INIU, Zendure, and Native Union. This policy explains how your order is shipped, what shipping costs, how to track your delivery, and what to do if something goes wrong. Our store is operated by Harborview Commerce Group LLC, Unit 412, 87 Harborview Drive, Portland, OR 97205, United States.

Shipping Charges and Free Shipping Threshold

All orders are shipped in USD. Standard shipping is $8.00. Orders over $45.00 qualify for free shipping.

Order Confirmation and Address Accuracy

Once your order is placed, you will receive an order confirmation by email. Please review your shipping address carefully before completing checkout. If you need to correct an address before your order is dispatched, contact our shipping support team as soon as possible at shipping@ampleaf.shop with your order number and the shipping address used at checkout.

Tracking and Carrier Events

When your order is dispatched, you will receive a carrier tracking number by email. You can follow your shipment directly with the carrier using that number. If you have questions about tracking, dispatch confirmations, or delivery exceptions, contact shipping@ampleaf.shop with your order number and tracking number if you have already received one.

Split Shipments

Because we stock products from multiple brands, your order may be shipped in more than one parcel depending on availability. Each parcel is tracked separately, and you will receive a tracking number for each shipment.

Delays and Failed Delivery

Delivery times can be affected by carrier events such as weather, high parcel volume, or address issues. If a delivery attempt fails, the carrier will typically leave a notice or attempt redelivery according to its own procedures. If you believe your delivery has failed or is delayed, contact shipping@ampleaf.shop and we will check the carrier record for your order.

Missing or Damaged Packages

If your package never arrives or arrives damaged, contact our shipping support team with the following information:

• Your order number and the shipping address used at checkout.
• The carrier tracking number, if already received.
• Photos of the packaging if the item arrived damaged.

Our shipping support team will check the carrier record, initiate a carrier trace or claim for lost or damaged deliveries, and arrange reshipment or a refund in line with our published shipping terms once the carrier outcome is known. Stalled carrier claims are escalated to the fulfillment manager, and refund decisions fall back to the after-sales department.

Customer Support

Customer support is available by email. Our general inbox is support@ampleaf.shop. For shipping-specific matters, use shipping@ampleaf.shop.

How Your Message Is Handled

• We acknowledge receipt and assign a case reference.
• We resolve general matters directly, or route your message to the matching specialist department with full context.
• We confirm the outcome in writing and close the case only after you confirm, or after a defined follow-up.

Unresolved general matters are escalated to the after-sales department lead; department-level disputes go to operations management.

Response Times and Service Hours

Our support teams respond within one business day. Service hours are Monday through Friday, 9:00 AM to 5:00 PM Pacific Time (PT), excluding US federal holidays. Messages received outside these hours are queued in order of arrival and answered at the start of the next business day; no request is skipped or lost overnight.

Related Policies

Returns are accepted within 30 days of delivery. Warranty coverage follows the manufacturer terms provided with each product. We accept credit cards and PayPal.

AmpLeaf Goods is an independent retailer and is not affiliated with, owned by, or an agent of Baseus, INIU, Zendure, or Native Union, and this site is not any manufacturer's official website.