Refund Policy

Refund Policy

Last updated: August 28, 2026

This Refund Policy explains how returns, refunds, exchanges, and related claims work at AmpLeaf Goods (ampleaf.shop). AmpLeaf Goods is an independent, third-party retailer of chargers and power banks from brands including Baseus, INIU, Zendure, and Native Union. The storefront is operated by Harborview Commerce Group LLC, Unit 412, 87 Harborview Drive, Portland, OR 97205, United States, which administers the procedures described below. All amounts are in USD.

Return Window

Returns are accepted within 30 days of delivery. This 30-day window applies to all return and refund requests, including quality and authenticity claims resolved under this policy.

Eligibility and Condition Requirements

To be eligible for a return, items must reach us within the 30-day window from delivery. Whenever possible, we ask that items be returned with their original packaging and included accessories. When you contact us, please let us know whether the item is opened or unopened, as this helps us process your request accurately.

When your order arrives, we encourage you to:

• Verify that the packaging is sealed and intact.
• Confirm the model number against the product listing.
• Check the manufacturer's authenticity markings or verification codes where the brand provides them.
• Test charging performance within the 30-day return window.

How to Start a Return or Refund Request

Contact our after-sales department by email at after-sales@ampleaf.shop with the following information:

• Your order number.
• The reason for the return, and whether the item is opened or unopened.
• Photos if a defect is involved.

The after-sales team will verify your request against these published return terms, issue a return authorization with shipping instructions when applicable, and confirm your refund or replacement once the item is received and inspected. You will receive a first response within one business day.

Refunds

Once a returned item is received and inspected, we confirm your refund or replacement in writing. Refunds are issued through the payment method used at checkout. We accept credit cards and PayPal, and refunds are returned accordingly.

Exchanges

Where an exchange or replacement is the appropriate remedy, the after-sales team will arrange it alongside or instead of a refund, depending on your preference and item availability.

Shipping Fees

Original standard shipping is $8.00, and orders over $45.00 ship free. Standard outbound shipping fees are handled according to the reason for the return, as confirmed by the after-sales team when your return authorization is issued. For items confirmed as not genuine, the full purchase price is refunded including standard return shipping, at no cost to you.

Damaged, Incorrect, Quality, and Authenticity Claims

If your item arrives damaged or incorrect, or if you believe it has a quality defect or is not genuine, contact our quality assurance department at quality@ampleaf.shop with:

• Your order number.
• The model number and photos of the packaging.
• A clear description of the concern, and where possible, photos or video of the defect.

How Claims Are Reviewed

• A claim acknowledgment is sent with a case reference.
• The claim is assessed against the retained purchase-lot documentation for the batch in question.
• Complex cases may be escalated to the brand's authorized-channel representative for batch verification.
• A written outcome — refund, replacement, or documented explanation — is provided to you.

The quality assurance team responds within two business days, as investigations require documentation review. Unverifiable batch findings are escalated to operations management and, if needed, the brand's authorized distributor.

Authenticity Commitment and Remedy

Every product sold on AmpLeaf Goods is a genuine, new article of the named brand, purchased through authorized distributors or brand wholesale channels with invoices and batch documentation retained for each purchase lot. We do not sell refurbished, counterfeit, or imitation goods, and any clearance or prior-generation stock is described as such.

If you reasonably believe an item is not genuine, we will — at your choice — either refund the full purchase price including standard return shipping, or replace the item with a verified unit. You are not required to navigate the manufacturer's process first for sourcing-related issues, and every accepted claim receives a written outcome within the published return framework.

Warranty Coverage

Warranty coverage follows the manufacturer terms provided with each product. Warranty-handling matters are coordinated by the after-sales department, and manufacturer-warranty matters are escalated to the quality assurance department for brand coordination. We do not state or extend warranty durations beyond those listed in the product information.

Customer Support

For general questions, order modifications before dispatch, or anything not covered by the specialist queues above, contact our general support inbox at support@ampleaf.shop. Please include your order number or the email used at checkout, along with a short description of your request. We aim to respond within one business day during the shared service window: Monday through Friday, 9:00 AM to 5:00 PM Pacific Time, excluding US federal holidays. Messages received outside these hours are queued in order of arrival and answered at the start of the next business day.

• General support: support@ampleaf.shop — first response within one business day.
• After-sales (returns, refunds, replacements): after-sales@ampleaf.shop — first response within one business day.
• Quality assurance (authenticity and defect claims): quality@ampleaf.shop — first response within two business days.

Unresolved general matters are escalated to the after-sales department lead; department-level disputes go to operations management. Cases are closed only after the customer confirms the outcome or after a defined follow-up.