Contact

Contact AmpLeaf Goods

AmpLeaf Goods is an independent multi-brand specialist retailer for chargers and power banks from Baseus, INIU, Zendure, and Native Union. Every question about your order — whether it comes before or after checkout — is handled by a real department with a defined process. This page helps you reach the right team the first time.

The storefront is operated by Harborview Commerce Group LLC, an independent, closely held retail operations company registered in the United States. It manages the day-to-day commerce operations of AmpLeaf Goods under the storefront's own brand name. It is not affiliated with, owned by, or an agent of any of the manufacturers whose products we list, and it is not the storefront's brand itself. The operating company curates and describes all products, processes orders and payments through our supported checkout providers, handles fulfillment logistics, administers our published shipping, returns, and warranty-handling procedures, operates all customer-service departments, and maintains the accuracy of our pricing, promotions, and product information.

Merchant of record address: Unit 412, 87 Harborview Drive, Portland, OR 97205, United States. AmpLeaf Goods has been an independent retailer since 2021.

Start With Our General Inbox

For most questions, email support@ampleaf.shop. This is the primary support channel published across the store.

What the General Inbox Handles

The primary support team serves as the general inbox for the storefront. It handles general order questions, order modifications before dispatch, and anything not covered by a specialist queue. Every inbound message is triaged and routed to the correct specialist department when needed.

How Your Message Is Handled

• We acknowledge receipt and assign a case reference.
• We resolve the matter directly if it is general, or route it to the matching specialist department with full context.
• We confirm the outcome in writing and close the case only after you confirm, or after a defined follow-up.

First response: within one business day during the shared service window.

What to Include

• Your order number or the email used at checkout.
• A short description of your request or issue.

Escalation

Unresolved general matters are escalated to the after-sales department lead; department-level disputes go to operations management.

Shared Service Window and Outside Hours

All departments operate within a shared service window: Monday through Friday, 9:00 AM to 5:00 PM Pacific Time (PT), excluding US federal holidays. Messages received outside this window are queued in order of arrival and answered at the start of the next business day — no request is skipped or lost overnight.

Specialist Departments

If your question clearly fits one of the queues below, emailing that department directly shortens the path to an answer. Each team works from the same published store policies and confirms outcomes in writing.

Pre-Sales: Compatibility and Product Questions — pre-sales@ampleaf.shop

Responsibilities: product recommendations, device-compatibility checks, and spec clarification before purchase; stock availability and expected dispatch timing; guidance on choosing between similar models across Baseus, INIU, Zendure, and Native Union.

What to include: the make and model of the device you want to charge, and your desired use case (travel, daily carry, multi-device).

How it works: we match your device against listed product specifications, provide a recommendation with reasoning and relevant spec comparisons, and flag any compatibility limitations honestly — including recommending against a purchase when that is the right answer.

First response: within one business day. Escalation: complex compatibility cases go to the buying team for manufacturer documentation.

After-Sales: Returns, Refunds, and Replacements — after-sales@ampleaf.shop

Responsibilities: return requests under our published return window (returns are accepted within 30 days of delivery), warranty-handling coordination, refund status updates, replacement arrangements, and post-purchase product performance questions.

What to include: your order number, the reason for return, whether the item is opened or unopened, and photos if a defect is involved.

How it works: we verify the request against the published return terms, issue a return authorization with shipping instructions when applicable, and confirm the refund or replacement once the item is received and inspected.

First response: within one business day. Escalation: manufacturer-warranty matters go to the quality assurance department for brand coordination.

Quality Assurance: Authenticity and Defect Claims — quality@ampleaf.shop

Responsibilities: investigating authenticity or defect claims, coordinating batch verification and manufacturer channel communication, and recording recurring defect patterns per lot.

What to include: your order number, the model number and packaging photos, and a description — with photos or video where possible — of the defect or concern.

How it works: we open a claim file with a case reference, match the unit to its purchase-lot records, coordinate with brand channels if batch verification is needed, and deliver the applicable remedy under our published return and warranty terms. Warranty coverage follows the manufacturer terms provided with each product.

First response: within two business days, as investigations require documentation review. Escalation: unverifiable batch findings go to operations management and, if needed, the brand's authorized distributor.

Legal and Privacy: Data, Policies, and IP — legal-privacy@ampleaf.shop

Responsibilities: privacy requests and personal-data questions, questions about our terms, policies, and published legal notices, and intellectual-property correspondence from brands or rights holders.

What to include: your full name as used on the order, the nature of the request (data access, deletion, policy question, or IP notice), and your order number if the request relates to a transaction.

How it works: we log the request and confirm scope with you, fulfill or answer according to our published policies, and provide written confirmation of any action taken.

First response: within two business days. Escalation: unresolved policy or IP matters go to external counsel engaged by the operating company.

Shipping Support: Tracking and Delivery Issues — shipping@ampleaf.shop

Responsibilities: carrier tracking questions, dispatch confirmations, delivery exceptions, address corrections before dispatch, lost-or-damaged delivery reports, and questions about how our published shipping terms apply to a specific order. For reference, free shipping applies on orders over $45.00 and standard shipping is $8.00.

What to include: your order number and the shipping address used at checkout, the carrier tracking number if you have already received one, and photos of the packaging if the item arrived damaged.

How it works: we check the carrier record for your order, initiate a carrier trace or claim for lost or damaged deliveries, and arrange reshipment or refund per our published shipping terms once the carrier outcome is known.

First response: within one business day. Escalation: stalled carrier claims go to the fulfillment manager, and refund decisions fall back to the after-sales department.

Choosing the Right Channel